Help Center

We do have international shipping program, but restrict to these countries, if you live outside of these country, please contact us to place your order.

milkCases will ship the item within 1-3 days, 

Average delivery window is 7-12 working days to US. Vary for other countries, please look up the EST delivery time to each country.

IMPORTANT NOTICE: Due to COVID-19 pandemic, many countries were delayed with delivery. Normally the packages were stuck in custom or distribution center, we will refund you if the package lost track, but No refund if the package is still on track, and in transit time not exceed 60 days.

Free shipping is available for order value>$29.

Yes, we offer free shipping for order value > $29.

Please find the tracking number of the package, the tracking number will be sent to your mailbox once the carrier pick up the package..

normally the package will be distributed to your local post office, and you can track the package with this site: https://t.17track.net/en

e.g. 

US customers, tracking with USPS, 

British customers:tracking with YODEL, 

AU customers: tracking with  Australia Post

Please take the image of the package(shipping label should be included), and send to hi(@)milkcases.com within 3 days of delivery.

we will process either refund or ship another package to you

Please contact us via message or email: info(@)milkcases.com

We will look into the tracking record, if the package can not be tracked or stuck in somewhere, we will full refund or resend a new package upon your decision

We do have influencer program, please share us a link to your profile and your pricing to hi(@)milkcases.com