Free world wide shippinng with epocket/USPS. 1-2 weeks with tracking records
$5 for DHL, Fedex, TNT or USPS. 3 - 4 working days delivery time with tracking records
Refunds and Exchanges:
We will refund anything that is our error but cannot refund due to purchaser negligence.
Depend on the the nature of the materials we use. Sometimes we can make them just a bit bigger, mostly we can't make existing Rings, Bracelet a lot bigger and we can never make them smaller.
Most of the time we have to start over with new items. Since a resize is actually a totally new ring, it takes just as much material, work, and time as the original. Therefore, if a crafts needs to be remade, we ask for return of the items and 50% of the original cost just to cover our materials and part of our time.
If you're unsure of the size you need, please don't guess at it, check our size measure site. It is so much easier and better in the long run to take the time in the beginning and get the correct size made the first time around.
This is the 2nd edition of FAQs, please give us suggestions if you still confuse with the terms. Thank you!